Gilded Roses

1. How do I know that my order is confirmed?
You will receive a confirmation e-mail and a call once you place an order. This will include details such as your estimated delivery time and order number.

2. Can I modify my order after placing it?
We can accommodate changes only if your order has not yet been dispatched. To modify your order within 24 hours of placement, please e-mail us at support@covermeup.store.

To add items: Once dispatched, you cannot add new items; you may place a new order for additional products.


To remove items: Contact customer support to cancel the existing order and place a new one with the desired items.


3. How can I track my order?
After dispatch, you will receive an email with your shipment details, including the AWB/tracking number and the courier company’s name.

Track directly on the courier’s website using the AWB number.


Or track your order on our website under “Order Status.”


For assistance, e-mail support@covermeup.store.


4. Are there any shipping charges?
Shipping costs depend on your location, delivery option, product dimensions, and total weight. The applicable shipping fee is displayed on the payment confirmation screen before you complete your order.

5. Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available for an additional ₹99 (no cashback, no free gift). For the best deal, we recommend choosing an online payment method.

6. What are the different ways I can place an order?
Online: Via our website’s shopping cart.

E-mail: Send your order details to support@covermeup.store.

Phone: Call us at +919784802278.
When ordering via e-mail or phone, please provide:

Full name

Complete shipping address (with PIN code)

E-mail address

Product name and quantity

Phone number

7. How long does delivery take?
We dispatch orders within 2 business hours of confirmation. Delivery typically takes 5–6 business days. Please allow extra time for remote areas or unexpected weather conditions.

8. Can I use a different billing and shipping address?
Yes, you can specify separate billing and shipping addresses at checkout.

9. How can I contact customer support?
E-mail: support@covermeup.store

Phone: +919784802278 (10:00 AM – 8:00 PM)

10. Can I request expedited (priority) delivery?
Expedited delivery options vary by region. To check availability or request priority dispatch, please call our customer support team.

11. Why is my shipment delayed?
Although we aim for 5–6 business days, delays can occur due to:

Remote delivery locations

Unforeseen weather or logistical issues

Rest assured, we monitor all shipments and will update you promptly.

12. How can I pay for my order?
We offer secure payments via:

Razorpay

Choose the option that suits you right during the checkout process.

13. How do I cancel my order?
You can cancel your order in three ways:

E-mail: Send “Cancel My Order” to support@covermeup.store.

Confirmation Call: Inform us during the pre-dispatch confirmation call.

Phone: Call customer support at +919784802278 (10:00 AM – 8:00 PM).

14. Is Covermeup Cases fake or real?
Covermeup is a genuine eCommerce platform serving millions of customers across India. Our secure payment gateways, reliable shipping partners, and dedicated support team ensure a trustworthy shopping experience.